Delivery and Returns
We reserve the right to specify routing of shipments. Express Sign Products USA reserves the right to withhold shipment of orders on overdue accounts, and with e-transfers not completed.
Express Sign Products USA welcomes your order add-ons throughout the day, however, ESP reserves the right to split / send separately / invoice separately.
Freight Damage Or Loss
Before signing the courier bill of lading for your shipment please make sure you inspect the packages for damage and that every box has arrived, for example, box 1, 2, and 3 of 3. Express is not responsible for damaged freight or missing boxes after a customer signs for received shipment.
Claims for damaged shipments are to be placed directly with the carrier. Please do not return damaged goods to us. Notify the carrier company immediately and file your claim. We will help you with this process. Express Sign Products is not liable for wages or time lost on defective products, or on material application/misapplication.
All products sold by EXPRESS SIGN PRODUCTS USA. are returnable only in accordance with the warranty provisions hereof. Before returning any product, purchaser must obtain a RMA number from EXPRESS SIGN PRODUCTS USA. Credit will not be issued on unauthorized returns. Express Sign Products USA. will arrange pick-up with an appropriate courier.
- Any defective, incorrect, or damaged item may be returned in its original box within 45 days of receipt via preapproved courier. All shipments will be inspected. Credits will be applied the middle and end of month once received by Express shipping department.
- For vinyl warranty issues and to receive replacement vinyl, please photograph box end with Lot # and return vinyl in original box.
- For shipments being sent back to Express Sign Products, DO NOT check off box or add a dollar value for the shipment contents due to very high insurance fees.
- Any return that does not comply with the above policy will be subject to a restocking fee, at our discretion.
- No returns on all CLEARANCE or discontinued items in our catalogue.
- All product returns purchased from Express Sign Products are subject to up to a 25% restocking fee plus shipping costs.
Orders cannot be cancelled except upon terms that compensate EXPRESS SIGN PRODUCTS USA. against loss. NOTE: SPECIAL ORDERS cannot be cancelled or returned without prior authorization from Express Sign Products USA. If Express is able to negotiate a return and credit arrangement with the manufacturer, a returned product restocking fee and credit arrangement will be completed with our customer.
All of our products are warranted to the extent of the manufacturer’s express warranty to Express Sign Products USA. All statements, technical information and recommendations about our supplied products are based upon tests believed to be reliable but do not constitute a guarantee or warranty. All products are sold with the understanding that the Purchaser has independently determined the suitability of such products for its purpose. We shall honour the manufacturer’s technical evaluation of suspected material and at no time will we be responsible for claims beyond the replacement value of the defective product or in any way be liable or responsible for consequential or incidental damages. EXPRESS SIGN PRODUCTS INC. will issue credit to the customer upon inspection of returned product or item.